Return & Refund Policy

Last updated: September 9, 2026

At Zenith Goods, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

We accept returns within 14 days of the delivery date for both defective and non-defective products.

To be eligible for a return, your item must be:

  • New and unused

  • In the same condition that you received it

  • In its original packaging where applicable

  • Accompanied by all accessories, manuals, and other items originally supplied with the product

Products that have been used, damaged, altered, or are not in their original condition may not be eligible for a return, except where the issue is due to a defect or damage.

2. Statutory Cancellation Rights

For most online consumer purchases in the UK, you have a statutory right to cancel your order within 14 days of receiving the goods without giving a reason. After notifying us of your cancellation, you generally have a further 14 days to return the goods.

These statutory rights apply separately from our return process and are not intended to limit any consumer rights that cannot legally be excluded.

3. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

  • Personalized or custom-made products

  • Sealed products that are unsuitable for return for health or hygiene reasons once the seal has been opened

  • Products that have been used, damaged, or altered after delivery, unless the issue is due to a defect or damage

This does not affect any statutory consumer rights that cannot legally be excluded.

4. How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

Please provide your order number and the reason for your return. If your item is damaged, defective, or incorrect, please also provide clear photographs where applicable.

Once your return is approved, we will provide you with instructions on how to return the item by mail.

A return label will be provided and the return shipping cost will be covered by Zenith Goods for eligible returns.

Please do not send a return to our store address unless we have specifically instructed you to do so.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed within 7 business days and automatically applied to your original payment method.

There are no restocking fees for eligible returns.

Please note that it may take additional time for your bank or payment provider to post the refund to your account.

6. Late or Missing Refunds

If you haven't received your refund after 7 business days from the date it was processed, please:

  1. Check your bank account again.

  2. Contact your payment provider or card issuer, as it may take additional time for the refund to appear.

  3. Contact your bank if necessary.

  4. If you have completed these steps and still have not received your refund, please contact us at natalienorton962@gmail.com or +44 7700 900678.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide your order number and, where applicable, clear photographs showing the issue.

Once the claim has been reviewed and confirmed, we may provide an appropriate solution, which can include a replacement or a full refund.

Eligible return shipping costs will be covered by Zenith Goods.

8. Exchanges

We accept exchanges for eligible products.

If you need to exchange an item for the same product, please contact us at natalienorton962@gmail.com or +44 7700 900678.

9. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before dispatch. If the order has already been dispatched, the applicable cancellation and return procedure will apply.

10. Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable UK consumer protection law.

If a product is faulty, not as described, or does not meet the requirements applicable to consumer purchases, you may have additional rights under UK law.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Zenith Goods

54 King Street
Leeds, LS1 2JS
United Kingdom

Email: natalienorton962@gmail.com
Phone: +44 7700 900678